What if I am unable to attend an appointment?

So long as you provide 48 hours’ notice before your appointment’s start time, you can book the same appointment for another date and session, once only, free of charge.  For cancellations with less than 48 hours’ notice of the appointment time, you will be charged half the normal session price.

Notice less than 24 hours from the start of the session is non-refundable regardless of the reason. Additionally, the counsellor is to give at least 48 notices to the client for any cancellations or changes to session times or change of day. In an emergency where a counsellor is unable to do so, this session would be mutually rearranged with the client